This page explains how client services are delivered, invoiced, canceled, and reviewed for refunds.
Support contact
esa_art@icloud.com
+17472523561
265 W Tujunga Ave, Burbank, CA 91502, USA
Project delivery
Each engagement is scoped before work begins.
Client services are delivered according to the proposal, statement of work, or invoice accepted by the client. Estimated timelines, milestones, and deliverables are defined before kickoff and may be revised only by mutual written agreement.
Deposits and milestone payments
Payments unlock the next stage of work.
Most projects are billed with an upfront deposit followed by milestone invoices. Work begins after the initial payment is received. Subsequent milestones and delivery checkpoints are specified in the applicable proposal or invoice.
Refund policy
Refunds are evaluated against work already reserved or delivered.
Because studio services reserve production time and begin custom work quickly, deposits are generally non-refundable once discovery, scheduling, or production has started. If a client believes a refund is appropriate, the request must be submitted in writing to our support email. If a refund is approved, it applies only to amounts paid for undelivered work and may be reduced by time already spent, committed contractor costs, or non-cancelable third-party expenses. Approved refunds are typically returned to the original payment method within 5 to 10 business days.
Cancellation policy
Either side can pause or cancel, but completed work remains payable.
Clients may request cancellation in writing at any time by emailing our support contact. Any completed work, approved milestones, reserved production time already in progress, and third-party costs incurred before cancellation remain payable. If a project is paused, timelines may shift and re-scheduling may require a new start date. If a subscription or recurring service is introduced in the future, cancellation terms will be disclosed at signup or in the applicable order form.
Support and response
Questions, billing issues, and service concerns go directly to the studio.
For questions about active projects, invoices, or service concerns, contact our team directly using the support details listed on this page. We aim to respond to billing or service requests within one business day.